Who I build for
Home care website design for London agencies
One site, two audiences, and neither of them is currently served.
Home care website design for London agencies: one site with a clear path for families and a separate one for carers, rates and CQC rating where they can be found, and night enquiries answered the same night. Audit in five working days for £340, builds from £3,400. The enquiry comes from a son or daughter at eleven at night, comparing four agencies.
What you get
- A page per service, because families search live-in care and dementia care separately
- Rates stated plainly, since a family comparing four agencies rules out the ones that hide them
- Your CQC rating and inspection date where a family looks first, not buried in a footer
- An enquiry route that works at midnight and is acknowledged before morning
- A recruitment side with its own path, so carers and families stop competing for one page
- Assessment booking, and the steps after it made visible instead of explained by phone
- You own the site, the domain, the enquiry data and the applicant records
Audit delivered in 5 working days
From the moment you send access, not from a later kickoff. The written plan follows 2 working days after that. The audit is £340 and comes off the build.
How it runs
- 5 working daysAudit
I go through your site, funnel, booking, CRM and backend, and find where the friction and the leaks are.
- 2 working daysPlan
A written breakdown of what works, what is costing you, and what to fix first. In order, with reasons.
- 2 to 6 weeksRebuild
I fix or rebuild the parts that need it: site, client flow, intake, automation, backend. Scoped and priced before it starts, with 30 days of changes included.
- 2 monthsWarranty
If something I built breaks in the first two months, I fix it. No ticket, no invoice, no argument about whose fault it is.
- Monthly, optionalSupport
After the warranty ends I stay on to maintain and improve it, if you want me to.
How does one site serve families and carers at the same time?
By giving each its own path. Families get a page per service, because live-in care and dementia care are searched separately, rates stated plainly, and your CQC rating and inspection date where they look first. Carers get a recruitment side with its own pages and an application that finishes on a phone, so the two audiences stop competing for one homepage.
What happens to an enquiry that arrives at midnight?
It is acknowledged before morning. The enquiry usually comes from a son or daughter comparing four agencies in one sitting after something has gone wrong, so the route has to work at that hour, and the steps after it, including booking an assessment, are visible on the site instead of explained by phone the next day.
Where an agency loses a family, and what the build does about it
| Where it leaks | What the site does |
|---|---|
| Rates hidden, so the agency is ruled out unread | A from rate published, like the published floor on this site |
| The CQC rating buried in a footer | Rating and inspection date where a family looks first |
| An enquiry at midnight answered the next afternoon | Acknowledged before morning |
| Carers reading pages written for families | A recruitment path with its own pages |