Services
Website maintenance services
Keeping the whole enquiry path working when nobody is looking. For businesses already taking on clients.
Website maintenance services from £520 a month: updates applied on a staging copy first, daily backups with a tested restore, uptime and form-delivery monitoring with a real test submission each week, and a written report every month. Critical issues are started within one business day. The expensive problems are the quiet ones: a form that stops sending, a page that stops being found.
What you get
- Core, plugin and dependency updates, applied on a staging copy first, never straight to production
- Daily backups with a restore I have actually tested, not just configured
- Uptime and form-delivery monitoring, including a real test submission each week
- Security patching and malware scanning
- A monthly report with what changed, what I found, and what I recommend next
Critical issues started within 1 business day
Everything else starts within 3 business days. Working hours are 09:00 to 18:00 UK time, Monday to Friday.
How it runs
- Week 1Audit
I go through the site the way a crawler does, not the way a visitor does. Indexing, internal links, sitemap, page speed on real devices, security surface, form delivery. You get a written list of what I found, ranked by what it costs you.
- Week 1The fixes that cannot wait
Anything on that list that is actively losing you money gets done before the first month is up. This is usually the largest single improvement you will see.
- Every month afterUpdates, backups, monitoring, the report
Plus whatever your level includes.
- Every quarterA deeper pass
What has changed in search, which pages have gone quiet, what is worth rewriting. Maintenance without this is just keeping a site alive rather than keeping it working.
Nothing errors. No alert fires. Traffic drops a few per cent a month, and you notice in month nine, when a page that used to bring you enquiries is on the second page of Google and you have no idea when it moved.
I maintain sites so that both of those stay fixed: the things that break, and the things that decay.
What "nothing is broken" usually hides
A site can pass every uptime check and still be losing you money. The five I find most often:
Pages that nothing links to. A page with no internal link pointing at it is invisible to Google no matter how good it is. This is the single most common defect I find, and it is almost always accidental: a navigation rebuild that switched real links for anchors, or a page published without being added anywhere.
A sitemap that stopped matching the site. Hand-written sitemaps go stale on the first new page. Six months later Google is crawling URLs that 404 and missing the ones that convert.
Images shipping at full size. A 1900px screenshot sent to a phone is the difference between a page that loads in 1.2 seconds and one that loads in 4. A large share of your visitors are on a phone.
Plugins and dependencies drifting behind. Not glamorous. It is also a common way sites get compromised, and a compromised site loses its search rankings before you finish cleaning it.
Forms that stopped sending. An email provider changes an authentication rule, the form still shows its success message, and nobody finds out until someone complains they never heard back. I have seen a form fail silently for months before anyone noticed.
Website maintenance packages
Three levels. The base level is the five deliverables listed under What you get, and nothing else; the other two add to it. Every level is monthly, in advance, with a three month minimum and thirty days' notice after that.
| Package | What it adds | Price |
|---|---|---|
| Monthly support (the base level) | Updates on staging first, daily backups with a tested restore, uptime and form monitoring, security patching, the monthly report | From £520 a month |
| Standard | Everything in the base level, plus two hours of content and layout changes a month, Search Console watched for coverage errors and ranking drops, Core Web Vitals tracked on field data | Quoted after the first-week audit |
| Growth | Everything in Standard, plus one new optimised page a month, written and published, and keyword position tracking on the terms that bring buyers | Quoted after the first-week audit |
Where your site lands depends on its size and platform. Ask on the call and you get the number the same day, not a proposal deck.
What website maintenance costs in the UK
Here it starts at £520 a month and the figure is published on pricing rather than behind a call. What moves it is not the size of the agency but four things about your site: the platform (a WordPress site with twenty plugins needs more updating than a static site with none), the number of pages that need watching, how many content changes you want each month, and whether search work is part of the plan or not.
What a cheap plan usually leaves out is the second half of the job: nobody checks whether the form still delivers, nobody reads Search Console, and the site is kept alive rather than kept working. A plan that only installs updates is hosting with a mark-up, and you can tell by asking what the monthly report contains.
Response times, stated
Most agencies quote a response time and mean "we will read your email." These are the times I start work.
| What happened | I start within |
|---|---|
| Site down, checkout broken, or forms not sending | 1 business day |
| Content changes, new sections, everything else | 3 business days |
| Monthly report | First Monday of the month, without being asked |
Working hours are 09:00 to 18:00 UK time, Monday to Friday.
In practice you will usually not be the one telling me. Uptime and form delivery are monitored, and I check them every working morning, so most of what goes wrong is already being fixed before anyone on your side notices.
You are not filing a ticket into a queue. You message one person, and that person is the one who does the work.
One number, with a name next to it
I rebuilt and now maintain matted.co.uk, a service business in London.
| Before | After three months | |
|---|---|---|
| Google Search Console impressions | 0 | 157,000 |
| Clicks from search | 0 | 2,120 |
| Average position | - | 8.2 |
The site was never penalised. It was structured in a way that let nothing find it, which is a much more common problem than a penalty and a much less dramatic one to fix.
Both curves were still climbing when I took that screenshot. You can see it, dated, on the case study.
What this is not
I would rather lose the enquiry than the client, so:
This is not a redesign. If the site needs rebuilding, maintaining it is money spent keeping something alive that should be replaced. I will tell you that on the call, and point you at website optimisation instead.
This is not unlimited development. Two hours a month is two hours. Larger pieces of work get quoted separately, before they start.
This is not a marketing retainer. I will keep your site fast, secure and findable. I will not run your ads or post to your social accounts.