FAQ
Launch and support questions, answered
What happens on launch day, what support covers, and who owns the code. 11 answers, written before anyone is asked to sign anything.
Every build includes thirty days of changes after launch and a two month warranty, and you own the code, the accounts and the domain from day one. Ongoing support is optional, from £520 a month with a three month minimum, and when something breaks you message the person who built it, not a ticket queue.
Launch and support
What does launch support actually include?
It covers the window right before and after go-live. Final QA, the domain and DNS switch, redirects, analytics checks, and being on call to fix anything that breaks in your first week.
How long does support last after the site goes live?
Every project comes with a two month warranty, so anything that breaks gets fixed at no cost, and 30 days of changes on top for tweaks that are not breakage. You can add a monthly plan if you want me around past that.
Do you stick around after launch, or just build and leave?
Your call. Some clients take the site and run it themselves, others keep me on monthly for updates, edits and small improvements. Both are fine, and the handover is the same either way.
What does onboarding look like when we kick off a project?
A short kickoff call and a shared document. Brand assets, logins and goals get gathered up front so nothing stalls halfway through the build.
Can you handle the launch if we are migrating from another platform?
Yes. Old URLs get mapped, redirects set up, content moved, and everything tested on staging before the domain is pointed, so you keep your traffic and rankings.
What happens if something breaks right after we go live?
I jump on it. During launch week the site gets watched closely, and any bug is patched at no cost under the two month warranty.
Will you teach my team to manage the site ourselves?
Yes. During handoff you get short recorded walkthroughs and a plain written guide, so your team can edit pages without messaging me for every change.
How much does a monthly support plan cost?
Support starts at £520 a month, with a three month minimum, and every published figure is on pricing. Most plans are a flat monthly fee with a set number of hours for edits, updates and fixes, all agreed before anything starts.
Launch support or a support retainer, what is the difference?
Launch support is short and aimed at getting you live cleanly. A retainer is ongoing, covering edits, new sections and monthly maintenance after that.
How fast do you respond to support requests?
Within one business day for critical issues, including a site going down, and within three for everything else. Retainer clients come first on routine edits.
Will you keep my site updated and secure over time?
Yes, on a support plan. Plugins and integrations stay current, backups run, uptime gets watched, and the small fixes that pile up when a site is left alone get handled.
Not the topic you needed? The full FAQ has all 110 answers in one place, or send the question by email and you get an answer rather than a calendar link.
Question not on the list?
Book a free 30 minutes. Bring your site and roughly how many enquiries you get. You leave with the two or three things I would fix first, whether or not we end up working together.
Prefer not to get on a call? Send your URL to contact@ordstudio.cc and you get a written teardown back within two working days. No call, no pitch.