UI and UX design questions, answered

What UX work involves, when it matters, and what it changes for a small business site. 11 answers, written before anyone is asked to sign anything.

UI and UX design

What is the actual difference between UI and UX design?

UX is how the site works and feels when someone uses it. UI is the look: type, color, layout, the visual details. Most projects need both, so I handle them together.

Do I really need UX strategy, or can we just make the site look good?

Both, honestly. A good-looking site that confuses people still loses sales, so the UX strategy gets set first and the visuals are designed on top of it. Looks and logic are one decision, not two.

How long does a UI and UX design project usually take?

Usually three to six weeks for a focused site. Bigger products with a lot of screens take longer. You get a real timeline once I have seen the scope, not a number pulled from thin air.

Can you improve the user experience without a full redesign?

Yes. A lot of the time navigation, page flow, forms, and the key conversion points can be fixed without rebuilding the whole thing. It is faster, it is cheaper, and often it is all you need.

Should I hire one person or an agency for UI and UX?

A team earns its cost when you have genuinely parallel workstreams, several products moving at once, or you need cover around the clock. Below that scale, coordination costs more than it adds, and most website projects for service businesses are below that scale. At this size, one person carrying strategy, design and build means nothing is lost between roles, because there are no roles to hand between.

Do you run user research before you start designing?

Yes. I go through your analytics, talk with you about your customers, and watch how people move through the current site. The research stays lean and goes straight into the design decisions.

How do you make sure a design converts and does not just look pretty?

Each page gets built around one clear action, and anything competing with it gets cut. The UX strategy sets the path, the UI makes that path obvious, and the real flow gets tested before launch.

Will I get design files I can hand to any developer?

Yes. You get clean, organized Figma files with components, states, and notes, so any decent developer can build straight from them. If you would rather I build it, I can do that too.

Can you redesign just a few key pages instead of the whole site?

Yes. Plenty of clients start with the homepage, pricing, and one main landing page, since that is where the money is. The rest of the site stays consistent so the new pages do not feel bolted on.

How is real UX design different from just using a template?

A template guesses at some generic visitor. Real UX design starts from your customers, your offer, and the choices they actually make on the page. That is the difference between a site that looks finished and one that pays for itself.

What do you need from me to kick off the UI and UX work?

Three things. Access to your current site and analytics, a short call about your customers and goals, and any brand assets you already have. After that I run the process and check in at fixed points, so you are never left guessing.

Not the topic you needed? The full FAQ has all 121 answers in one place, or send the question by email and you get an answer rather than a calendar link.

Question not on the list?

Book a free 30 minutes. Bring your site and roughly how many inquiries you get. You leave with the two or three things I would fix first, whether or not we end up working together.

Prefer not to get on a call?Send your URL to contact@ordstudio.cc and you get a written teardown back within 48 hours. No call, no pitch.